Apprentice ICT Technician
We're on the hunt for an enthusiastic Apprentice IT Technician ready to learn, grow, and dive into real-world tech support. If you're passionate about tech, eager to build your skills, and want hands-on experience in a supportive team, this is your opportunity. Start your journey in IT today- apply now and shape your future with us!
Role
- Support end users via telephone, helpdesk ticket system and e-mails
- Office 365/Exchange console administration
- Problem solving and workflow management
- Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
- Cabling and connectivity installations
- Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
- Perform various stock check requests as advised by senior’s requests
- Meet and greet our user base. Perform scheduled appointments and tasks
- To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
- The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
- Carry out hardware inspections and repairs as and when required
Training
Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday - Friday, 8am till 4pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 26th June 2026
- Start Date
- Monday, 29th June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)