Business Administration Apprentice
In this role you will provide comprehensive administrative support to the Business Support Team and the Management Team, ensuring the smooth and efficient operation of day-to-day activities.
Role
- Under supervision, respond to and resolve, where appropriate, telephone and email enquiries in a timely, professional, and customer-focused manner, escalating more complex issues as necessary
- Assist with the planning, coordination, and delivery of projects, including supporting timelines, documentation, and tracking progress against key milestones
- Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance where appropriate, and ensuring accurate communication between field staff and office-based teams
- Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates
- Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards
- Assist in preparing reports, summaries, and basic data analysis to support management decision-making and service delivery monitoring
- Contribute to the continuous improvement of administrative processes and procedures within the team
Training
If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme.
Your training will be provided by EMA Training through online sessions and you will cover the below modules:
- Business Fundamentals
- Communications and Stakeholder Engagement
- Operations and Document Management
- IT Systems and Digital Competency
- Planning, Prioritisation and Project Support
- Decision Making and Process Improvement
- Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.
- Opportunity to progress into a full time position within the company, upon successful completion of the apprenticeship programme
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- EMA TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Monday, 25th May 2026
- Start Date
- Monday, 1st June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Punctual and Reliable
- Confidentiality and GDRP
Qualifications
- GCSEs including Maths and English GCSE, grade 4/C or above (Essential)
About the Employer
ADVANCED IT SERVICES NOTTINGHAM LTD
At AIT, our aspiration is to become a world-class IT service company, characterized by strategic growth, exceptional service, and the incorporation of cutting-edge technology to drive innovation in education. We are actively seeking talented individuals to join our dynamic team, where we foster a rewarding work environment, provide opportunities for career progression, and offer additional benefits to the right candidates. Rooted in innovation, technical expertise, industry best practices, and customer satisfaction, AIT is a thriving business with a proud reputation.
We prioritise the continuous development of our employees in all facets of our operations, offering a fertile environment for growth. While previous experience in educational environments is often desirable, it is not essential, as we provide ongoing training and opportunities for advancement. If you think you have something amazing to offer, but it’s not listed below, don’t worry! We are always looking for great people to join our team, so please get in touch as we’d love to hear from you.