VP / Global Director – Client Relations– Small Accounts
Location: Europe or USA (Hybrid / Remote-friendly)
Employment Type: Full-time
ADVANCE®AI is an exciting new technology-based SaaS company in the pharmaceutical service sector. Our core service has been developed in collaboration with IBM, the original innovators in Artificial Intelligence (AI) and still one of the world’s leaders in continually developing this technology.
ADVANCE®AI provides pharma leaders everyday visibility of the quality of the conversations taking place between their field-based teams and Health Care Professionals (HCPs)
We now have an exciting opportunity to join a rapid growth company that is significantly changing the way pharmaceutical companies collect and analyse field insights, quantifying and benchmarking field execution quality in real time. Although our Head Office is based in Cambridgeshire, UK, this role is fully remote and involves collaborating full-time with a global team that is committed, high achieving, and fun to work with.
The Role
We are seeking an experienced VP or Global Director of Client Relations (title dependent on experience) to lead global business development and client partnerships for ADVANCE®AI. This role is focused on driving new client acquisition , particularly within small and emerging pharmaceutical companies, while also supporting account expansion and long-term client success. You will operate as a trusted partner to senior stakeholders and work closely with Customer Success to ensure consistent, high-quality delivery across geographies.
Key Responsibilities
Business Development & Growth
- Own and drive global business development strategy and execution
- Build and manage a high-volume sales pipeline, progressing multiple opportunities simultaneously
- Win new clients and support organic growth within existing accounts
- Position ADVANCE®AI’s value proposition effectively with agile pharma organisations
- Engage senior stakeholders across Sales, Marketing, SFE, Medical Excellence, and Commercial Leadership
Account Expansion & Client Partnership
- Partner with Customer Success to ensure seamless onboarding and long-term satisfaction
- Identify and execute upsell and cross-sell opportunities as client adoption matures
- Lead quarterly and semi-annual business reviews, reinforcing value and driving growth
- Ensure clients understand, adopt, and act on AI-driven insights
Cross-Functional & Global Collaboration
- Work closely with global and local teams including Country GMs, Regional Heads, and Customer Success Managers
- Ensure consistency and quality of programme delivery across regions
- Build trusted, long-term relationships with senior client stakeholders, including C-suite leaders
What We’re Looking For
Essential
- Proven success in B2B sales with a strong track record of closing new business
- Experience selling into small or emerging pharmaceutical companies
- Experience selling SaaS, technology, analytics, or data-driven solutions (pharma experience strongly preferred)
- Credibility with pharmaceutical commercial, medical, or operations stakeholders
- Strong communication, discovery, and influencing skills
- High energy, resilience, and adaptability in a fast-growth environment
- Analytical mindset with excellent organisational and prioritisation skills
- Ability to thrive in an entrepreneurial, high-accountability culture
Desirable
- Background in consultancy, analytics, or AI-enabled solutions
- Experience working with pharmaceutical field teams
- Sales & Marketing leadership or BU/P&L responsibility
- Country or regional leadership experience
- Additional language skills
Why Join ADVANCE®AI?
- Be part of a cutting-edge AI platform reshaping pharmaceutical insights
- High-impact role with global visibility and influence
- Work alongside senior leaders in a fast-scaling, entrepreneurial environment
- Opportunity to shape client strategy, growth, and long-term partnerships
If you think you have the drive, enthusiasm and commitment to help us grow our exciting organisation then we would love to hear from you!