IT Support Apprentice
The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor.
Role
- Working in conjunction with the IT Manager and the support team.
- Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs.
- Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades.
- Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website.
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9am - 5:30pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th October 2026
- Start Date
- Friday, 6th November 2026
Desired Skills
- Communication skills
- Customer care skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
AEGIS COMPUTERS ( MAINTENANCE ) LTD
Since 1993, Aegis have been providing IT services nationwide. From IP telephony, Cloud services, Infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible.
They take on numerous apprentices a year in which they progress internally and become highly successful. As they gain exposure to many areas of tech they have the ability to choose a career path depending on what they enjoy the most.