IT Helpdesk Manager

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

We are currently seeking an IT Helpdesk Manager to join our dedicated team. Based from our support centre office in Castle Donington, Derbyshire, you will be responsible for 2 members of staff and would have overall responsibility for supporting 300 staff and 600 devices over 20 locations.

This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company.

As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues.

• Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service
• Manage and control laptops, tablets and mobile phones
• Procurement of IT hardware and manage software licenses
• Manage 3rd party vendors and their support during incidents and projects
• Providing assistance to the Group IT Director with administration tasks Application administration (incl. Active Directory, Sage200, Insphire, Microsoft Dynamics CRM, Intune, Windows Defender)
• Hybrid working
• Travel to other locations as and when required (mileage paid)
• Normal Hours are 8.00am to 5.00pm with 1/2hr break, but some out of hours work may be required

The hours for this position are Monday - Friday, 08:00 - 17:00 with a 30 minute unpaid break. Some out of hours work may be required.

Please note: AFI Group operates a 2-stage interview process and online testing to screen candidates.

• 25 days holiday, plus statutory holidays.
• Inclusion in a profit share scheme.
• An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
• Death-in-Service benefit of 2 x salary.
• Healthcare cash plan.
• MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
• Christmas Bonus Payment (Discretionary).

• Experience working as an IT Support Engineer or in a role where you have provided IT support over multiple sites.
• Knowledge of Service Desk (by Manage Engine), Remote Desktop, Intune, Windows Server, Windows Defender for Endpoint
• Enthusiastic, organised and good time management
• Good communicator with leadership skills and the ability to develop a team
• Excellent working knowledge of Microsoft Office products, particularly Excel