IT Support Apprentice
If you have a strong interest in technology, an eagerness to learn, and great problem-solving skills, you could be a perfect fit for AFP Technology's apprenticeship programme. No prior experience is necessary—just a willingness to dive in and grow with us!
Role
- Provide first line IT support to over 130 businesses across Yorkshire and beyond both remote and on site.
- To organise your own time and self-manage your workload, ensuring all time spent on a job is logged.
- Visit client’s sites as and when required.
- Preparing laptops to go to customers sites, diagnosing problems with laptops that have come in, including configuring new laptops, replacing parts on used laptops to then return to customers.
- Install client OS systems to new laptops, install software and hardware programmes to laptops including Office 365, Azure AD.
- Work with a number of network devices including routers, leased lines, creating firewalls, setting up VPN’s, DHCP, DNS, VLANS, TCP/IP.
- Managing customer expectations, giving realistic timeframes and advice.
- Create, manage and escalate tickets to helpdesk when needed using RMM and PSA in line with SLA.
- Conduct software updates virtually by remoting into users or in person on site or with PC’s brought to the office.
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Permanent employment after successful completion of apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Thursday 9am – 5pm, Friday 9am – 4:30pm
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th May 2025
- Start Date
- Friday, 6th June 2025
Desired Skills
- IT skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
AFP TECHNOLOGY LIMITED
AFP Technology is looking for motivated and curious individuals to join our team as IT Apprentice. This is a fantastic opportunity to gain hands-on experience, learn from industry professionals, and build a foundation in IT support, all while earning and working towards a recognised qualification.
- Company
- AFP TECHNOLOGY LIMITED
- Location
- 2 COLLEGE COURT, GILDERSOME, MORLEY, LEEDS, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- AFP TECHNOLOGY LIMITED
- Location
- 2 COLLEGE COURT, GILDERSOME, MORLEY, LEEDS, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted