Customer Service Advisor

Job Description

Salary: CompetitiveWorking Hours: 30 hors per week (4 days - Monday to Friday)Contract: Full time, PermanentAgilico is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.If youre someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then we would love to hear from you.Role Responsibilities:Answering incoming calls, ensuring excellent customer service throughoutDirecting calls to the relevant departments or passing on messagesLogging customer call outs into the company's service systemBuilding rapport with customers by being professional, helpful and flagging any customer concerns with the teamUpdating and maintaining customer recordsCarry out other adhoc administrative duties as requiredSkills & Experience:Previous experience within a customer service or call centre environment essentialOutstanding communication skills both verbal and writtenAble to work under pressure in a fast-paced, ever changing environmentAn eye for detail, taking pride in your work and willing to go the extra mile to ensure qualityGood understanding of Outlook and IT/database systemsBenefits:23 days holiday plus bank holidays, rising to 28 daysDiscounts and savings hubHealthcare cash planDeath in ServiceCycle to work schemeRobust Employee Assistance ProgrammeTPBN1_UKTJ