Head of Resident Operations

Job Title: Head of Resident Operations

Location: Newham, London

Contract Type: 3-month contract, hybrid

Salary: £400/day

Role Overview: As the Head of Resident Operations, you will play a pivotal role in strategically managing and developing the professional service area. You will ensure that service delivery aligns with professional, and legislative requirements while fostering positive relationships across the organisation. This role requires a proactive approach to planning, implementing continuous improvements, and leading a competent workforce.

Key Responsibilities:

• Strategically manage and develop the resident operations service area
• Act as the lead operational interface with the wider leadership team
• Plan and ensure diverse service delivery, maintaining professional standards
• Provide advice to senior managers, members, and others on relevant issues
• Lead, motivate, and develop staff to maintain a highly competent workforce
• Identify, secure, deploy, and manage necessary resources for objectives
• Prepare and present reports, offering evidence-based recommendations
• Ensure successful implementation of health and safety legislation
• Utilise knowledge of Contact Centre operations, CRM, and complaint systems
• Uphold resident experience standards, policies, and practices

Skills and Abilities:

• Strong leadership and motivation skills in a customer-facing environment
• Exceptional people management skills, empowering employees
• Goal-oriented focus with residents in mind
• Ability to build strong relationships across all levels
• Experience managing conflicting priorities and diverse workloads
• Project management experience in a large organisation
• Proficient in report writing and communications for various audiences
• Exceptional communicator, able to influence and gain commitment
• Excellent written and verbal communication skills, effective time management

How to Apply: If you possess the skills and experience required for this role and are passionate about making a difference in the lives of residents, we encourage you to apply for this exciting role!