Customer Service Specialist Apprenticeship Level 3 (including Sales Support)
We’re looking for a motivated and friendly apprentice to join our team, supporting both our customers and our sales efforts. This is a great opportunity for someone just out of college or looking to start their career in tech, customer service, or sales.
Role
What You’ll Be Doing:
- Responding to customer questions via email, live chat, and phone
- Helping users understand how to use Popcorn CRM features. (Full training will be provided)
- Logging and tracking support requests
- Learning how to troubleshoot common issues
- Help ensure that our customers love popcorn and get full value from their subscriptions
- Creating and updating help articles and guides
- Following up with qualified sales leads (no cold calling)
- Scheduling demos and assisting with onboarding new customers
- Supporting the sales team with admin tasks and CRM updates
- Other general support
Training
Customer Service Specialist Level 3.
Teaching and learning the skills, knowledge and behaviours within Customer Services.
- Full training and support from a friendly team
- A chance to grow into a permanent role after the apprenticeship
- A relaxed, supportive work environment
- Real responsibility and the chance to make a difference
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- THE NVQ TRAINING CENTRE LIMITED
- Working Week
- Monday to Friday 9am to 5pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 7th November 2025
- Start Date
- Sunday, 16th November 2025
Desired Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- English GCSE or equivalent, grade 4 or above (Essential)
- Maths GCSE or equivalent, grade 4 or above (Essential)
About the Employer
ALKALINE SOLUTIONS LTD
Popcorn CRM is a simple, powerful CRM platform designed for small businesses that want to grow without the hassle of complex software. We’re a small, friendly team based in the UK, and we’re passionate about helping our customers build better relationships with their clients.
- Company
- ALKALINE SOLUTIONS LTD
- Location
- 61 Caroline St, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,500 a year
- Posted
- Company
- ALKALINE SOLUTIONS LTD
- Location
- 61 Caroline St, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,500 a year
- Posted