Business Administration Apprenticeship
- Junior Service Co-Ordinator
- Providing support to our service desk and to our service co-ordinator’s.
Role
- To always represent ASGS in a professional manner and to protect the interests of ASGS.
- Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
- Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
- Handle incoming phone calls related to clients, engineers, sales and customers.
- Monitor product order shipment to ensure on-time delivery to customers.
- Alert customers on ETAs and related issues in advance.
- Provide quotations and or proposals in response to customer’s requests.
- Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
- Develop knowledge about each customer’s business model and requirements.
- Maintain competent understanding of company’s products, their functions and alternatives.
- Coordinate, analyse and improve customer service functions to meet All Seasons goals.
- Maintain database of customer sales and invoicing records.
- Manage the fulfilment of the cycle from inquiry through to job completion.
- To carry out any other duties as directed by your line manager and/or the Directors of the company.
Training
- At the end of the apprenticeship and all has gone well there will be a full-time position available within our company.
- Salary approximately will be £20,000
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- BASINGSTOKE ITEC LIMITED
- Working Week
- 40 hours, Mon to Friday 9am-5pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 21st September 2026
- Start Date
- Monday, 28th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- English & maths GCSE, grade 4-9 (Essential)
About the Employer
ALL SEASONS AIR CONDITIONING
Air conditioning service and maintenance