IT Support Engineer

IT Support Engineer

Salary: Up to £35K DOE
Location: Ramsbury

My client, an established IT solutions provider based in Ramsbury, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Responsibilities:

• Attending to phone calls and delivering exceptional customer service consistently.
• Maintaining appropriate attire, including on-site visits.
• Achieving designated KPIs
• Escalating IT issues to the appropriate senior personnel when necessary.
• Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager.
• Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use.
• Offering assistance as needed to the Service Desk Manager.
• Providing support and guidance to colleagues on IT-related matters.

Experience:

• 12 months experience of Helpdesk support
• Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.
• Active Directory
• Windows Server
• Group Policy
• Familiarity with networking concepts (DNS, DHCP, TCP/IP)
• Unifi / Draytek
• Virtualisation
• Azure / AWS
• Mac OS

If you are a skilled MSP IT Support Engineer, then please apply today!

Key words: IT Support, Support Engineer, 1st Line, First Line, 2nd Line, Second Line, Technical Support Engineer, Helpdesk Engineer, Help Desk Engineer, Service Desk Engineer