Caseworker

Job Title: Casework Team Lead

Location: London, UK

Contract: 6+ Months (High possibility of extension)

Role Overview

Seeking an experienced Casework Team Lead to support the delivery of high-quality, policy-led casework in a fast-paced operational environment. The role involves mentoring team members (without line management responsibility), ensuring consistent decision-making, collaborating with stakeholders, and maintaining high standards of service delivery.

Key Requirements

• Experience in a fast-paced operational or casework environment.
• Proven experience leading, mentoring, or supporting a team.
• Strong stakeholder management and collaboration skills.
• Experience handling rules-based casework and applying policies consistently.
• Ability to make sound, evidence-based decisions.
• Proficiency in Microsoft 365 and intermediate Microsoft Excel skills.
• Excellent communication, organisation, and problem-solving skills.