Dynamics Consultant

Job Title: Dynamics 365 Contact Centre Consultant

Location: Lincoln (UK) | Duration: 6 months (extendable)

Key Skills (Short):

• Dynamics 365 Contact Centre & Omnichannel
• Telephony & IVR (call flows, routing, DTMF)
• Copilot Studio (bots, IVR, automation)
• Azure Communication Services (voice, SMS, integration)
• Power Automate & Dataverse integration
• Monitoring, troubleshooting & solution design
• Teams Telephony integration (SBC, ICS)