IT Support Technician Apprentice
Permanent, full-time role providing technical support, primarily within a Windows 11/365 environment. Based in Portsmouth, with possible travel to other UK locations as required.
With comprehensive training opportunities, this apprenticeship will provide an excellent foundation for a career in IT support.
Role
Responsibilities and tasks will include:
- Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
- Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
- Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
- Provision of support for any reasonable software changes
- Performance of routine maintenance tasks such as updates, backups, and system checks
- Assistance in diagnosing and resolving simple hardware and software issues
- Assisting with IT asset management and inventory tracking
- Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
- Responding to basic IT support requests via email, ticketing systems, or in person
- Escalating more complex or unresolved customer issues to the Team Leader, when required
- At all times providing excellent customer service on client site, following documented procedures and support guidelines
- Following all onsite security and health and safety protocols
Training
Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth.
Successful completion of the apprenticeship may lead to roles such as:
- Associate IT Technician (SFIA Level 2)
- Service Desk Analyst
- Desktop Support Engineer
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PETA LIMITED
- Working Week
- Monday to Friday 7.30am to 4.30pm. You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 28th May 2026
- Start Date
- Monday, 3rd August 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Patience
Qualifications
- English GCSE, grade Grade C / 4 or equivalent (Essential)
- Maths GCSE, grade Grade C / 4 or equivalent (Essential)
About the Employer
ALTAEDGE LTD
ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.