CRM Database Manager

As our CRM Database Manager, you’ll be at the at the centre of our database operations – supporting database growth, ensuring smooth day-to-day management, and delivering insights that help shape our marketing strategy. You’ll be the go-to expert for all things HubSpot, ensuring our data processes are top-notch and compliant with best practices.What's in it for you:

• Enjoy Bupa medical cashback after passing probation and Aviva private medical insurance after one year, keeping you covered when it matters most.
• Our Bike to Work scheme helps you save money and stay active on your commute.
• Start with 25 days of holiday, plus an extra day for each year of service (up to 30 days!).
• From our legendary Summer Ball to festive Christmas celebrations, we love bringing everyone together.
• Enjoy free breakfast and fresh fruit to keep you energised.
• Get the chance to attend amazing events in the Wembley box!
• Take advantage of a 1.5-hour gym lunch and join company clubs, including running, football, board games, and chess.
• Our buddy program for new starters ensures you feel at home from day one.

Who you are:

• Combined Experience: You bring a solid background in database marketing, CRM management, or related roles.
• HubSpot Expertise or Salesforce Expertise: You are skilled in HubSpot or Salesforce, particularly in segmentation, workflows, and reporting.
• Analytical Acumen: You possess strong analytical skills and are proficient in using Google Analytics, SimilarWeb, and other data tools.
• Proactive and Data-Driven: You take a proactive, data-driven approach to identify trends and optimise marketing performance, aiming for continuous 1% gains.
• Clear Communicator of Insights: You can effectively translate complex data insights into clear and actionable strategies, ensuring a positive impact on marketing outcomes.

What you’ll do:

• Database Growth: Develop and execute strategies to expand the database, including organic growth and paid initiatives.
• Database Management: Own the database, maintaining clean data, optimising retention, and ensuring seamless processes.
• Be Our HubSpot Expert: Ensure database health metrics are maintained, manage data workflows, and enhance customer journey processes, Salesforce experience would also be considered . 
• Data Insight & Reporting: Lead marketing dashboard reporting, analyse performance metrics, and provide optimisation recommendations.
• Business Impact: Use data to identify trends, propose solutions, and drive better results for both customer and client-facing initiatives.

Key Information:

• Salary: Negotiable
• Reports to: Head of Marketing
• Hours: 8.30am – 5pm, Mon-Fri
• Working pattern: Up to 2 days flexibility to work from home (FT in office during probation)
• Location: This role is based in London/Moorgate office

We offer a hybrid work environment, balancing office and remote work. To support your training and development during your initial three-month probation, this period will be fully office-based, five days a week. Following this, we anticipate a regular office presence of at least three days a week to maintain collaboration and team connection.