Junior ICT Technician

Junior ICT Technician Salary: £24,000–£28,000 (depending on experience)Location: Field-based across Barnet and HillingdonHours: Monday–Friday, 9:00am–5:00pm (flexible)Requirements: Own transport and ability to obtain a DBS certificateWe are seeking a motivated and reliable Junior ICT Technician to support primary and secondary school environments. This is an excellent opportunity for someone with basic IT experience or early-career exposure within education who is eager to learn and develop into a fully qualified ICT engineer.The successful candidate will assist with on-site support, installations, troubleshooting, and routine maintenance across multiple school sites, working both independently and alongside experienced engineers. Similar roles involve supporting school ICT networks, maintaining hardware/software, and providing clear communication to non-technical staff.Key Responsibilities

• Assisting with installation, configuration, and maintenance of school ICT equipment (desktops, laptops, printers, tablets, interactive whiteboards, and network devices).
• Providing first-line troubleshooting for hardware, software, and connectivity issues.
• Supporting routine system checks, updates, and preventative maintenance.
• Escalating complex technical issues to senior engineers when required.
• Delivering friendly, professional customer service to school staff and users.

Essential Skills & Attributes

• Basic knowledge of Windows 10/11 and Microsoft Office.
• Understanding of fundamental networking or Active Directory concepts (training provided).
• Strong communication skills with the ability to explain technical issues clearly.
• Enthusiastic, proactive, and willing to learn.
• Good organisational skills and ability to prioritise tasks.
• Full UK driving licence and access to own vehicle.
• Willingness to undergo a DBS check (required for working in schools).
• Strong customer-facing skills, logical problem solving, and the ability to explain solutions in plain English are core expectations in comparable ICT field roles.

Desirable (Not Essential)

• Previous experience in an MSP or school IT environment.
• Exposure to Windows Server, Active Directory, or Group Policy.
• Familiarity with Microsoft 365, Google Workspace for Education, or Apple School Manager.
• Awareness of education-sector networking or managed switches.

What We Offer

• Structured training and mentoring to develop into a full ICT Field Engineer.
• Mileage allowance, phone, and uniform (aligned with senior field roles).
• Supportive team environment with progression opportunities.
• Holiday allowance aligned to school-term working patterns.