IT Helpdesk x 2

A global IT consultancy is looking for 2 part time IT Helpdesk Support professionals to provide 1st line support to staff onsite for one of their clients. This role is ideal for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced environment.

You will be the first point of contact for IT-related issues and will help ensure smooth day-to-day operation of hardware, software, and network systems.

Key Responsibilities

• Provide first-line technical support via phone, email, and in person
• Log and manage support tickets through the helpdesk system
• Troubleshoot hardware, software, and basic network issues
• Set up and configure laptops, desktops, printers, and mobile devices
• Manage user accounts (password resets, permissions, onboarding/offboarding)
• Install and update software applications
• Escalate complex technical issues to senior IT staff or third-party providers
• Maintain accurate documentation of issues and solutions
• Support basic cybersecurity best practices (e.g., MFA setup, phishing awareness)
• Assist with IT asset management and inventory tracking

Required Skills & Experience

• Previous experience in IT support, helpdesk, or similar role
• Basic knowledge of Windows and/or macOS operating systems
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint)
• Understanding of basic networking concepts (Wi-Fi, VPN, IP configuration)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritise and manage workload independently

Desirable Skills

• Experience with ticketing systems (e.g., Jira Service Management, Zendesk, Freshservice)
• Basic knowledge of Active Directory or Azure AD
• Familiarity with remote support tools
• CompTIA A+ or similar IT certification

Personal Attributes

• Patient and approachable
• Proactive and solution-oriented
• Detail-oriented with strong organisational skills
• Able to maintain confidentiality and handle sensitive information

What We Offer

• Flexible working hours
• Supportive team environment
• Opportunity to gain hands-on IT experience
• Ongoing training and development

This role offer an excellent opportunity to work with a global IT consultancy, onsite with a blue chip client based in the city of London.