IT Service Desk Apprentice (Amari Metals Limited)
We are on the lookout for an IT Service Desk Apprentice who shares our passion for technology and is ready to contribute to our mission of excellence. You will be working alongside our Service Desk team of seven, to provide technical support and ensure the smooth operation of the Amari IT systems and supporting Infrastructure.
Role
- Provide excellent technical support and customer service to our user base
- Ensure efficient and timely resolution of incidents and service requests, aiming for a high first-time fix rate
- Provide technical support to MS Windows based environment, Networking and ERP solutions
- Configure and provision software and hardware (laptops, iPads, tablets, ePods)
- Proactive maintenance and health checks of our systems
- Perform asset management, stock control and support with equipment decommission
- Support projects as technical resource
Training
Upon successful completion of the apprenticeship and meeting the expected standards for the role, you will be offered a full-time position as an IT Service Desk Analyst.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday 08:30- 17:00
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 30th June 2025
- Start Date
- Monday, 14th July 2025
Desired Skills
- Communication skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Team working
- Technology enthusiast
- Experience of setting up PC
- Interpersonal skills
- IT literate
- Microsoft Excel
- Work and Outlook
- Positive can do attitude
- Flexible
- Conscientious attitude to work
Qualifications
- 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4) (Essential)
About the Employer
AMARI METALS LIMITED
Amari Metals is in the business of metal stockholding and added-value services. Our brands supply a diverse customer base ranging from small businesses to government agencies and FTSE100 companies. Key markets include aerospace and defence, precision engineering, power generation and nuclear. Our business innovation and technology services function are pivotal to the success of many of the UK's top independent multi-metal stockholders and leading engineering companies. With a nationwide presence, we support over 50 locations and serve more than 1,700 customers. These businesses rely on our support and expertise to maintain their competitive edge and deliver specialised services to their clients. Our teams of technology professionals work together to design, implement, and manage hardware and software solutions in addition to providing a host of services designed to empower, educate and support our userbase.
- Company
- AMARI METALS LIMITED
- Location
- Unit 6, Pacific Avenue, Wednesbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- AMARI METALS LIMITED
- Location
- Unit 6, Pacific Avenue, Wednesbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted