Application Support Lead Apprentice (L4) - Amey
We have a fantastic opportunity for a permanent IT Analyst Apprentice join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London.
Role
Whether you’re looking to grow your skills through a graduate programme, apprenticeship, or placement, we embrace difference and believe everyone deserves the chance to fulfil their potential. Develop, get training, earn a salary, and make an impact whilst doing work that matters. Join us on one of our early career’s programmes, and you can be part of the teams working on complex projects that are making a difference. Want to build an extraordinary career? Take a look below.
Working as part of a dedicated on-site team you will provide system administration and 1st line support for a complex physical network within Microsoft environment.
Purpose of the Role:
As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands-on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals.
As you progress through the apprenticeship program, you will work toward achieving key responsibilities:
Key Responsibilities:
- Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal
- Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks
- Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM
- Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge-sharing activities
As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15-months plus EPA. You will be fully supported by our partnered college to achieve this qualification by attending online sessions per week, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
We want to hear from you if you have:
- Minimum 2 GCSE’s maths and English are required
- The role is particularly suited to those who have already completed a Level 3 apprenticeship, such as Digital Support Technician or IT Support Technician, or have relevant experience in IT support or customer service roles. However, this is not mandatory
- Available to join the programme ASAP
- High level of motivation and initiative; self-starter
- Please note DV clearance check will be required if you are successful in your application
Training
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 4 Application Support Lead standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0
This is a permanent position. The successful candidate at completion of the apprenticeship will have gained a Level 4 qualification as an Application Support Lead.
- Apprenticeship Standard
- Applications support lead (level 4)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday, working hours TBC
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Friday, 29th May 2026
- Start Date
- Monday, 15th June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
- Computer Science/IT A Level, grade A-C/Pass-Distinction (Desired)