Junior IT Support Engineer Apprentice
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base.
Role
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
- Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
- Resolution of all support issues and requests via telephone,
- Remote Desktop, or desk side assistance.
- Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
- Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
- Assist with installation and maintenance of internal IT infrastructure.
- Routine systems administration tasks
Training
- Information Communications Technician Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Potential full-time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am -5:30pm)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 13th March 2026
- Start Date
- Monday, 16th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Motivated
- Can do attitude
- Passion for IT
- Troubleshooting
- Hardware and Software
Qualifications
- English GCSE, grade 4/C + (Essential)
- Maths GCSE, grade 4/C + (Essential)