IT Support Engineer (2nd Line)

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

Our Contingent Workforce Solution (CWS) is one way we support our clients. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs we are looking for a IT Support Engineer (2nd Line) for a 12 Months contract based in Winsford (Hybrid - 3 times per week onsite).

Job description - the role

Purpose of the role: As IT Support Engineer (2nd Line) you will support the IT transformation and modernisation of the client's site. This is a hands-on role, for a person with strong IT knowledge and a willingness to support both operational and project-based work.The role will support day-to-day IT operations while assisting the Regional IT Manager with site integration projects, system upgrades, and contractor management.

What you'll do:

• Provide 2nd line IT support to employees, escalating to Central IT where required.
• Install, configure, maintain, and dispose of IT equipment, ensuring asset records are kept up to date.
• Manage user onboarding and offboarding, including access provisioning and equipment allocation.
• Administer user access and identity management in line with approval processes.
• Assist with IT projects and system integrations, supporting the Regional IT Manager.
• Engage with and manage on-site contractors and third-party suppliers, ensuring safe and high-quality delivery.

The skills you'll need:

• Experience in 1st and 2nd line IT support.
• Strong working knowledge of Windows 11 (Windows 7/10 beneficial).
• Experience with Microsoft 365 and end-user support.
• Familiarity with access management tools (e.g. One Identity - advantageous).Understanding of IT asset management, hardware, and peripherals.
• Good communication skills and confidence working with users and contractors.
• Knowledge of CCTV, door access, telephony, or virtual environments (beneficial).

Next steps

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business