Customer Service Assistant Apprentice
Andromeda Solutions are looking for a friendly and hardworking individual to join their team. This role will involve providing exceptional customer support by addressing queries, resolving issues, and delivering a positive customer experience that upholds the company’s reputation and service standards.
Role
Main tasks of job:
- Handle customer enquiries via phone, email, live chat, or in-person, ensuring prompt and accurate responses.
- Resolve customer complaints by identifying issues, offering solutions, and following up to ensure satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s database.
- Assist customers with product or service information, guiding them to make informed decisions.
- Collaborate with other departments to address customer needs and escalate complex issues as required.
- Process orders, returns, and refunds in line with company policies.
- Provide support in improving customer service processes by sharing insights and suggestions.
- Stay updated on company products, services, and policies to ensure accurate information is shared with customers.
Training
- Level 2 Customer Service at Redcar & Cleveland College.
- Functional skills Maths and English, if required.
An opportunity for a full-time position at the end of the apprenticeship.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- THE EDUCATION TRAINING COLLECTIVE
- Working Week
- Monday to Friday, hours to be confirmed.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Sunday, 29th June 2025
- Start Date
- Monday, 7th July 2025
Desired Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
- Time management
- Able to follow instructions
- Confidentiality
- Friendly
- Hardworking
- Microsoft Office knowledge
Qualifications
- English GCSE, grade A*-C/9-4 (Desired)
- Maths GCSE, grade A*-C/9-4 (Desired)
About the Employer
ANDROMEDA SOLUTIONS LTD
Based in Middlesbrough, with offices in York and Gateshead, we provide a complete range of IT Services and IT Support to Business and Home customers Nationwide. Whether you’re a business planning a major overhaul of its network or need IT support, or a home customer whose PC is playing up, our experienced engineers can help solve any issues at a competitive price. This isn’t just about the bottom line to us. We love our work and we hope you’ll love it too.
- Company
- ANDROMEDA SOLUTIONS LTD
- Location
- QUEENSWAY HOUSE, QUEENSWAY, MIDDLESBROUGH, NORTH YORKSHIRE, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- ANDROMEDA SOLUTIONS LTD
- Location
- QUEENSWAY HOUSE, QUEENSWAY, MIDDLESBROUGH, NORTH YORKSHIRE, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,000 a year
- Posted