Customer Support Technician Apprentice
We are looking for a dynamic Customer Support Technician Apprentice to join our close knit, friendly team! This is a fantastic opportunity for someone who excels at building strong relationships, understanding customer needs, and providing outstanding service, while making a direct contribution to APCRM’s mission.
Role
- Customer support: Communicate and provide support to our client base across the UK. Our support desk provides real time help to over 3,500 users
- Collaborate: Work closely with other members of the team to ensure our clients receive the best possible service. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop
- Customer success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM
Training
Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
- Accelerate AI adoption
- Streamline productivity
- Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
- Microsoft 365
- Microsoft Copilot
- SaaS (Software as a Service) applications.
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
- Apprenticeship Standard
- Data technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 1st July 2026
- Start Date
- Wednesday, 8th July 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)