IT Apprentice
An excellent opportunity has arisen for an Individual to join our fast-growing IT company based in Stoke. The role will be to deal with IT issues in a 1st line helpdesk role and you will be studying towards your IT Level 3 qualification.
Role
- Provide exceptional first line support of PC equipment & Peripherals to existing clients
- Accurately diagnose an issue based on the information you have been given
- Resolve an issue efficiently and accurately
- Maintain good communication with your clients and manager at all times
- Install and configure computer systems
- Diagnose and solve hardware/software faults
- Log customer/employee queries
- Software Installation & support
- Complete Windows Installation & Reinstallation
- Email / telephone / enquiries
- General administration duties will also be required of you
Training
- One day study at Newcastle College (ST5 2GB)
- Could lead to a permanent position for the right person.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NEWCASTLE AND STAFFORD COLLEGES GROUP
- Working Week
- Monday - Friday, 37.5 hours per week. Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 12th April 2026
- Start Date
- Monday, 20th April 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Initiative
Qualifications
- English GCSE, grade Grade 4/C or above (Essential)
- Maths GCSE, grade Grade 4/C or above (Essential)
About the Employer
ARC I.T. SOLUTIONS LTD
Arc IT provide a professional, bespoke and reliable virtual IT department for businesses, charities and educational organisations.