IT Support apprentice
Are you looking to take your first step into IT and have an ambition to develop a career within the sector? The position requires somebody who is friendly, energetic, and focused on career progression and personal development. We believe in developing all members of the team and throughout your journey, you will have our full support!
Role
- Provide exceptional first line support of PC equipment & Peripherals to existing clients
- Accurately diagnose an issue based on the information you have been given
- Resolve an issue efficiently and accurately
- Maintain good communication with your clients and manager at all times
- Install and configure computer systems
- Diagnose and solve hardware/software faults
- Log customer/employee queries
- Software Installation & support
- Complete Windows Installation & Reinstallation
- Email / telephone / enquiries
- General administration duties will also be required of you
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice, and the potential to specialise in areas such as cybersecurity, networking or provisioning.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday – Friday 9am-5:30pm. (1 hour unpaid lunch break included).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 2nd January 2026
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
ARC I.T. SOLUTIONS LTD
ARC IT Solutions is a Staffordshire-based IT support company that provides managed IT services, including support, cyber security, and disaster recovery for businesses in the Stoke-on-Trent area and across the UK. They offer support via phone, email, remote connection, or on-site visits and handle hardware, software, and cloud solutions. The company also offers VoIP systems, business contingency planning, and staff training.
- Company
- ARC I.T. SOLUTIONS LTD
- Location
- THORNTON HOUSE, CEMETRY ROAD, STOKE ON TRENT, STAFFORDSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted
- Company
- ARC I.T. SOLUTIONS LTD
- Location
- THORNTON HOUSE, CEMETRY ROAD, STOKE ON TRENT, STAFFORDSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted