IT Technician Apprentice (Ark Schools)

Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Ark Schools, an education charity that provides IT support to Schools based in multiple locations in Birmingham. Primarily based at Ark St Albans Conybere Street Birmingham B12 0YH.

This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.

Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.

Duties and key responsibilities:

• Assess incoming incidents and prioritise work according to timescales and processes
• Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
• Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements/Job Description issues require escalation
• Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices
• Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware

• Communication skills
• Attention to detail
• Customer care skills
• Team working

• 5 GCSE's including English Language and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)