IT Apprenticeship
Are you ready to launch your career in IT with a company that blends innovation, hands-on experience, and real social impact? At Ark Technology, they're more than just an IT provider - they're a values-driven business that empowers schools, charities, and community organisations with technology that makes a difference.
Role
- Providing technical support to users via phone, email, and remote tools like ISL
- Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365
- Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android
- Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met
- Setting up and maintaining hardware including networks, VoIP systems, and end-user devices
- Conducting regular patching and software updates using Intune and Jamf School
- Supporting LAN, VPN, and broadband setups, and working with devices from Unifi, TP-Link Omada, and Draytek
- Writing and using PowerShell scripts to automate tasks and support system configurations
- Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- Possible full-time position with the business
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 30th June 2025
- Start Date
- Monday, 7th July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- English GCSE, grade 5/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
ARK TECHNOLOGY GROUP LTD
At Ark Technology, they're more than just an IT provider — they're a values-driven business that empowers schools, charities, and community organisations with technology that makes a difference. Based in Wigan, they offer IT support, cloud services, device management, and security solutions to clients across the North West. With a strong reputation for integrity, technical excellence, and putting people first, Ark Technology is the perfect place to start your journey in IT.
- Company
- ARK TECHNOLOGY GROUP LTD
- Location
- 10 LARCH AVENUE, WIGAN, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 to £23,809.50 a year
- Posted
- Company
- ARK TECHNOLOGY GROUP LTD
- Location
- 10 LARCH AVENUE, WIGAN, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 to £23,809.50 a year
- Posted