Deskside & Technology Support Analyst

Deskside & Technology Support Analyst
Location: Bristol (Site-based, 5 days per week)
Rate: Up to £278.88/day (Umbrella)
Duration: 6 months
Start: ASAP

A leading engineering and technology organisation is seeking a Deskside & Technology Support Analyst to provide 2nd Line support across its Bristol operations. This is a great opportunity for an experienced IT professional with a strong customer focus and solid technical troubleshooting skills.

Key Responsibilities:

• Manage and resolve 2nd Line incidents and service requests
• Troubleshoot desktop, telephony, and hardware issues
• Deploy and track IT assets
• Maintain IT equipment rooms and support conference room facilities
• Support office/site setups and provide cover for team leads when needed
• Travel to other regional sites may be required

Requirements:

• 4+ years' IT support experience in a corporate environment
• Strong working knowledge of ITSM practices and ServiceNow
• Excellent communication and customer service skills
• Valid UK driving licence essential
• Microsoft and ITIL certifications desirable

This is a site-based role offering an immediate start and excellent exposure within a well-established technical team.

We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed.
For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.