Business Administrator Apprentice

This is an amazing opportunity to work for a Global Provider of Electronics and Associated Services. We have an administration position working within Internal Sales and Engineering.

Principal Accountabilities;

Support the overall account relationship by providing service and support to assigned customer base.

With the support of the internal teams the functions would be to maximize margins, gain market share, and drive value added solution selling.

Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.

Function as a support between Arrow internal and external staff working with suppliers and customers to build and establish long-term business partnerships for Arrow.

Learn Sales Excellence through working with Regional Sales Manager, Inside Sales Manager and internal and external Arrow staff on specific assigned accounts and territories.

Develop knowledge of supply chain engagements, Under the guidance of the Internal and external team, sell and capture opportunities through Synergistic products (e.g., White Space Report, IP+E Mix, Semi technologies), Logistics, GBC (Global Business Conversion) & ITAD (Information Technology.

Under the guidance of the internal and external team Sell and drive Solutions Selling within the approved account level strategy.

Develop knowledge of competitive landscape in the market and the ability to make sales decisions with the support of Arrow internal / external support based on that information. 

Responsible for on-going Sales Support activities for the Order to Invoice process.

Works on customer interface for backend Quality processes: corrective actions, Field Quality Reports.

Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.

Works with Arrow internal and external support on the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions. 

Works on the overall customer Quote to Order sales objectives and with the support of the internal and external team, learn the strategy setting for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate end of life and item class change (NCNR), Developing into being able to negotiate pricing and quote mark up with the Arrow support team notifying customer of all/any price increases.

Job Complexity

Professional:

• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under general supervision
• Entry-level professional role

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Good time keeping
• Enthusiastic and Motivated
• Reliable

• English GCSE, grade Grade 4 or equivalent (Essential)
• Maths GCSE, grade Grade 4 or equivalent (Essential)