JP1001 - Connected Car Technical Officer

ASL Technical is seeking a proactive and detail-oriented Technical Data & Support Analyst to join our growing team. This role plays a key part in supporting engineering and project teams by managing service requests, analysing data trends, and ensuring the smooth operation of reporting and incident management systems.   Key Responsibilities

• Manage and respond to service requests using ticket management tools, ensuring timely and effective resolution.
• Monitor incident tickets within the incident management system and track progress through to closure.
• Analyse data trends and anomalies, identifying root causes using analytical tools and SQL where required.
• Utilise advanced Microsoft Excel capabilities, including Power Query, Power Pivot, and Power Automate, to manipulate and interpret cloud-based data.
• Validate reports produced by offshore teams to support vehicle campaign activities.
• Collaborate cross-functionally with Project Quality, Management, and Engineering teams to ensure transparency and rapid response to issues.
• Provide technical support and guidance to offshore call centre teams.

Skills & Experience Required

• Degree-qualified (or equivalent experience).
• Experience using ticket management tools (preferably ServiceNow).
• Strong proficiency in Microsoft Excel and presentation tools.
• Experience with Microsoft Power Platform tools (Power BI, Power Query, Power Pivot, Power Automate) is advantageous.
• Demonstrable problem-solving skills with practical experience applying analytical techniques.
• Excellent written and verbal communication skills.
• Ability to prioritise and manage multiple tasks and projects simultaneously.

Personal Attributes

• Self-motivated and capable of working independently.
• Proactive, energetic, and adaptable in a fast-paced environment.
• Flexible approach to working practices and hours.
• Strong team player with a collaborative mindset.

Why Join ASL Technical?

• Opportunity to work with at a leading Automotive Technical Engineering centre.
• Collaborative and supportive work environment.
• Exposure to global teams and projects.
• Career development and growth opportunities.