Business Systems Technician Apprenticeship - Northwich

Join our high-performing team as a key contributor to our international operations. In this fast-paced, global role, you will gain unparalleled exposure across the entire business by managing the international helpdesk, ensuring rigorous compliance standards, fortifying our cyber security defences, and maintaining essential infrastructure.

Key Responsibilities:

International Helpdesk & Support:

• Serve as the first point of contact for all technical queries globally, ensuring swift and efficient resolution of issues.
• Manage the ticketing system, prioritising requests and escalating complex problems to the relevant senior team members.
• Provision and de-provision user accounts across various systems, managing access controls and permissions with a focus on 'least privilege'.

Infrastructure & Cyber Security:

• Assist in the routine maintenance and monitoring of network, server, and cloud infrastructure.
• Conduct regular vulnerability assessments and system patching to ensure all devices and software are secure and up-to-date.
• Actively support the Incident Response process by investigating security alerts and applying essential security controls, such as anti-malware and firewall policies.

Compliance & Governance:

• Help to enforce internal IT policies and procedures, contributing to a strong culture of IT governance.
• Assist in documenting and auditing technical processes to ensure adherence to international and regional regulations (e.g., GDPR, ISO27001).
• Contribute to the creation and maintenance of knowledge base articles and training materials for end-users.

• Communication skills
• IT skills
• Organisation skills
• Initiative

• N/A Other, grade N/A (Desired)