Information Communications Technician Apprenticeship
We’re looking for an enthusiastic individual to join our IT support team as a Level 3 Apprentice.
This is a fantastic opportunity for someone starting their career in IT, offering hands-on experience supporting clients across the Greater Manchester from our office in Oldham.
Role
You’ll Be Doing:
- Taking and logging IT helpdesk calls and logging email queries from our customers.
- Assisting with IT helpdesk support via phone and remote tools.
- Logging and monitoring support tickets using our helpdesk system.
- Helping with setup and maintenance of PCs and user accounts.
- Learning to troubleshoot common Windows and Microsoft 365 issues.
- Supporting the wider team with tasks and documentation.
Training
Off-the-job training will take place one day a week at Oldham College.
Full-time position for the right person.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE OLDHAM COLLEGE
- Working Week
- Monday to Friday between 9am - 5pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th January 2026
- Start Date
- Monday, 16th February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- 5 GCSE's including English and Maths GCSE, grade 4-9 (A*-C) (Essential)
About the Employer
ASPECT IT LTD
Excellence in IT Support Aspect IT’s mission is to offer well-managed IT Services to its clients and help them maximise profits through the strategic use of IT Aspect IT are a UK based IT support company based in Greater Manchester, and have become well known for outstanding levels of service, IT support and advice for clients throughout the UK, including Oldham, Manchester and Yorkshire. Formed in 2003 by directors Ian and Peter, two IT professionals with over 15 years of experience, our reputation for professional IT services grew quickly and allowed us to expand in terms of size and also scope of IT services being made available to our many satisfied clients. Our IT support services and IT solutions not only help businesses across the UK to run more efficiently, but also help future proof their organisations against likely changes in technology which would otherwise hinder their business operations.