IT Apprenticeship
Aspire Technology Solutions are looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices in Leeds City Centre. They’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work.
Role
- Provide 1st line support for the Service Desk
- Work on support tickets and provide project support to senior engineers
- Assisting the setup of desktops & laptops
- Dealing with ticket queries including password resets, new user requests and fault logging
- Assisting with infrastructure refreshes
- Telephony rollouts
- Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal
- Liaise with internal customers to ensure that services are being delivered
- Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates
Training
Information Communications Technician Level 3.
Your training will be delivered in blocks every 4-6 weeks; this will in our online classrooms. You will be working with a Specialist Coach from Baltic Apprenticeships.
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday 9am - 5pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 27th June 2025
- Start Date
- Thursday, 17th July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
ASPIRE TECHNOLOGY SOLUTIONS LTD
Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship. Aspire Technology Solutions are looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices in Leeds City Centre. They’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.
- Company
- ASPIRE TECHNOLOGY SOLUTIONS LTD
- Location
- New Station Street Leeds, Leeds, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
- Posted
- Company
- ASPIRE TECHNOLOGY SOLUTIONS LTD
- Location
- New Station Street Leeds, Leeds, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
- Posted