Customer Service/Software Support Apprenticeship (Willenhall)
We are pleased to share an opportunity designed to help you expand your knowledge and skillset. We are seeking to appoint a Software Support Apprentice within our Abloy UK team. You will learn how to ensure that our customers receive 100% customer satisfaction in technical enquiries.
Role
The successful candidate will be answering technical and user experience tickets through our online helpdesk as well as via the phone. They will support the software team with delivering training to our sales team and partners and learn to put together user guides and other communications.
Training
There may be an opportunity for a full-time role after successful completion of this apprenticeship.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- CITY OF WOLVERHAMPTON COLLEGE
- Working Week
- Monday to Friday, 8am to 5pm (8am to 1pm on Friday).
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Monday, 17th August 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Qualifications
- Maths and English GCSE, grade A*-C (4-9) (Essential)
About the Employer
ASSA ABLOY LIMITED
Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.