Operations Coordinator - Business Administrator Apprenticeship
Join Associated Telecom, a leader in innovative business solutions! Be part of a dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now!
Role
- Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly.
- Conduct billing admin such as first bill checks and dealing with billing queries.
- Complete any 3rd party Lease tasks, such as obtaining Certificates of Acceptance, purchase orders, creating invoices and any other adhoc tasks relating to obtaining funding.
- Taking ownership of reports and ensuring they are delivered to the Senior Leadership Team accordingly
- Complete credit control tasks for the business across all departments.
- Work closely with consultants and project coordinators, to ensure that deals are moved out of passed back to sales.
- Work with customers, internal and external, to resolve issues and ensure they have a positive experience when dealing with us.
- Provide cover to other areas in operations departments where needed.
- Work on special projects as designed from time to time.
- Conduct re-costs on deal where applicable and ensure reports are kept up to date.
- You may also be required to undertake other duties as the company may from time to time reasonably require.
This list is not extensive.
Training
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
- You will receive training on the telecoms industry and, once confident in certain aspects, will undergo technical accreditation training to get a full understanding and qualification of the systems and partners with which we work alongside.
- Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations.
- The role has the potential of growing into its own role or the chance of progression throughout the sub-departments within the Unified Communication department (help desk, project managers, etc).
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- SBC TRAINING LIMITED
- Working Week
- 37.5 hours per week, Monday to Friday.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th October 2026
- Start Date
- Sunday, 1st November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
ASSOCIATED TELECOM LIMITED
The company has a family atmosphere and therefore someone who can socialise and has a fun but professional personality is very important. We can teach the candidates about Telecoms, but not impact too much on their individual personality. Happy to teach from scratch if it means that the person we are bringing on board is the right person. We have quarterly staff socials, Director lunches (which you are voted on via your manager), employee benefit scheme, dress down Fridays, Google Review incentives and much more.