Job Vacancy

IT Helpdesk Apprentice

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You’ll be part of our front-line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands-on role combines real-world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician.

Role

  • Provide first-line technical support to clients via phone, email, and remote desktop tools.
  • Log and manage all support requests through the company’s help desk system.
  • Diagnose and troubleshoot issues related to hardware, software, and networking.
  • Set up and configure PCs, laptops, mobile devices, and peripherals.
  • Assist with installing and updating operating systems and business applications.
  • Maintain accurate technical records and documentation.
  • Escalate complex technical issues to senior engineers where necessary.
  • Deliver excellent customer service and communicate clearly with users of all technical levels.

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Days and shifts to be confirmed.
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Monday, 15th December 2025
Start Date
Monday, 22nd December 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

ATOM TECHNOLOGY SOLUTIONS LTD
ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We’re passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we’re looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT.
Company
ATOM TECHNOLOGY SOLUTIONS LTD
Location
122 Quayside, Newcastle Upon Tyne, England
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
Posted
Apply Now
Apply Now
Company
ATOM TECHNOLOGY SOLUTIONS LTD
Location
122 Quayside, Newcastle Upon Tyne, England
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
Posted