Business and Digital Support Apprentice
Aura Infection Control is looking for a motivated and enthusiastic Business & Digital Support Apprentice to join our growing team. This is an exciting opportunity to gain hands-on experience across both business administration and digital development.
Role
- Responding to customer queries regarding their subscription, data or certification status
- Answering the phone and supporting customers, directing the call to the correct department
- Processing customer payments promptly and abiding by data protection rules
- Communicating with other departments to ensure smooth processing
- Meeting quality, delivery, budget and environmental objectives
- Performing accurate processing of data onto various systems
- Filing paper and email data records in line with data protection laws
- Responding to and dealing with customer complaints
- Dealing with incoming and outgoing post
- Answering telephone, email and social media enquiries
- Typing up documents (e.g., letters, reports and minutes)
- Stock taking and reordering supplies
- Making travel arrangements for staff
- Supporting the development and maintenance of internal software systems
- Helping identify opportunities to incorporate AI tools and improve processes
- Troubleshooting basic technical issues and providing user support where needed
Training
- Your apprenticeship training will be a fully work-based learning programme across 14-months
- Upon completion of your apprenticeship, you will achieve a level 3 qualification
- A further career within Aura Infection Control available for the right candidate
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- ZENITH TRAINING LIMITED
- Working Week
- Monday - Thursday, 08:30 - 16:30 and Friday, 08:30 - 14:00
- Expected Duration
- 1 Year 2 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 21st April 2026
- Start Date
- Monday, 27th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
AURA INFECTION CONTROL LIMITED
Aura Infection Control is the market leader in dental infection control products and solutions, as well as a leading UK infection control supplier. Combining innovative, effective and world class products with our first class in house knowledge, we are here to help all dental practices and businesses operate a safer and cleaner service.