IT Support Apprentice

We are seeking an enthusiastic and motivated IT Support Apprentice to join our growing IT & Security function. 
This is an exciting opportunity for someone looking to start a career in IT, Cyber Security and Cloud Technologies while studying towards the Information Communications Technician Level 3 Apprenticeship. 

End User Support 

• Provide first-line technical support to employees.
• Diagnose and resolve hardware, software and connectivity issues.
• Assist users both remotely and in person.
• Escalate complex issues where required. 

Device Management 

• Prepare and deploy laptops and other endpoint devices.
• Assist with Microsoft Intune device management.
• Support device onboarding and configuration processes.
• Maintain IT asset records and inventory systems. 

Microsoft 365 Administration 

• Assist with user account creation and onboarding.
• Support Microsoft 365 applications and services.
• Help maintain user access and permissions.
• Assist with licence management activities. 

Cyber Security Support 

• Support security awareness initiatives.
• Assist with endpoint security monitoring.
• Help investigate and document security incidents.
• Assist with compliance and audit activities. 

Infrastructure Support 

• Support networking, wireless and internet connectivity troubleshooting.
• Assist with hardware upgrades and equipment installations.
• Help maintain meeting room technology and office IT equipment. 

Documentation & Continuous Improvement 

• Create and maintain IT documentation and knowledge base articles.
• Record incidents, actions and resolutions accurately.
• Contribute ideas for process improvement and automation. 
  Support technology projects as part of the wider IT roadmap. 

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)