On Site AV Technician
AV Talent is working with one of the UK's leading AV & Building Services Technology company.
As the organisation transitions from a traditional AV Systems Integrator to a more complex Building Services Technology (Software, Networking, Security, AV, etc. - they are now looking for an experienced On Site AV Technician to provide corporate and events support.
You will play a pivotal role in shaping their clients ongoing experience with the cutting edge technology they deliver. You will work at the client site - based in the London area.
The client is a high-end corporate account
- Working as part of the Global AV break-fix team
- To act as the client focal point for all day-to-day operational issues relating to the AV service and events for EMEA
- Escalate unresolved queries to the next level of support following client processes
- Track, route and redirect problems to correct resources
- Ensure proper recording, documentation, and closure of tickets.
- Provide first & second level of handling incidents/service requests of issues within the client's EMEA AV Estate
- Proactive daily AV status updates for EMEA locations
- Proactive daily equipment checks where required
- Responsible for ensuring all faults are resolved, AV maintenance and proactive checks are managed
- Liaising with services provider for organising reactive and proactive engineering to site across EMEA AV estate
- Effective liaison with the client on-site and off-site team / clients to understand and deliver their goals, company visions
- and requirements.
- Updating documentation to support new Deployments and any new directives set by the client
- Client training and advisory on best practice
- Ensure compliance with all Health and Safety legislation
- Training courses as required to ensure continuous progression