IT Service Desk Apprentice
Are you interested in a career in IT? Would you like a permanent job NOW, not the hope of one sometime in the future? Join us as an IT Service Desk Apprentice and you can be a part of the ambitious team that brings Avara Foods to life, whilst gaining a level 3 qualification!
Role
- Answer telephone calls in a professional, confident, and timely manner
- Learn to log, categorise, and track incoming IT tickets
- Assist users with basic technical inquiries via phone, email, web portal, and in person
- Shadow experienced team members to develop troubleshooting skills
- Contribute to maintaining the service desk knowledge base
- Participate in regular training sessions and self-study activities
- Support basic IT system administration tasks
Training
Information Communications Technician Level 3.
After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Thursday 8am - 5pm. Friday 8am - 4pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 23rd March 2026
- Start Date
- Friday, 1st May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Patience
About the Employer
AVARA FOODS LTD
You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.
We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.