Service Contract Coordinator ( 1yr Fixed Term Contract)

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

As a Service Contract Coordinator, you will play a key role within our Service & Maintenance business, providing administrative support to the Helpdesk Team, Account Managers, Service Manager, and Service Director.

You will take ownership of the service contract lifecycle, managing contracts from the point an order is received through onboarding, administration, and renewal.

This is a 12-month fixed-term contract and offers an excellent opportunity to work within a fast-paced, customer-focused environment where attention to detail and strong organisational skills are essential.

Key Responsibilities

• Manage the onboarding and renewal of service, maintenance, warranty, and support contracts, ensuring all information is accurately recorded within ServiceNow.
• Create and maintain customer records, contract documentation, and onboarding trackers.
• Prepare and issue customer communications, including welcome packs, warranty notifications, and renewal documentation.
• Maintain renewal, project, and deferred revenue reports, ensuring data accuracy and timely updates.
• Prepare renewal quotations and proposals for maintenance, support, and warranty agreements.
• Liaise with Operations, Finance, Procurement, and third-party suppliers to support contract activation, warranties, purchase orders, and related administration.
• Support the Service Helpdesk with customer account updates, amendments, and ServiceNow administration.
• Review contract approvals and maintenance pricing to ensure accuracy and compliance with internal processes.
• Provide training and support to regional administrative teams and cover onboarding activities during periods of absence.
• Produce regular reports and assist with wider contract administration activities as required.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Ability to take ownership of tasks and see them through to completion.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Self-starter capable of working independently and meeting deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to balance multiple tasks with changing priorities.
• Strong time management skills with excellent attention to detail.

Nice-to-Haves:

• Minimum of a high school diploma or equivalent.
• Minimum 2–3 years’ experience in a similar service contract support role (preferred).
• Experience utilising company intranet systems and CRM platforms; Salesforce experience is a plus.

Why work for AVI-SPL (what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.