IT Field Services Engineer / Infrastructure Support Engineer

Onsite IT Field Support Engineer with advanced routing, network and Wi-Fi networking skills and excellent infrastructure and troubleshooting experience is required to provide onsite deskside technical support at an educational establishment for a multi award-winning Managed Service Provider based in the City of London.

SALARY: £40,000 - £50,000 per annum + Benefits (see below)

LOCATION: London

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process.

JOB OVERVIEW

We have a fantastic new job opportunity for an Onsite IT Field Support Engineerwith advanced routing, network and Wi-Fi networking skills and excellent infrastructure and troubleshooting experience.

Working as an Onsite IT Field Support Engineer you will work at a dedicated client site (an educational establishment with sites based in London) throughout the week providing face-to-face technical support of the infrastructure, alongside 1st and 2nd line support.

This is an exciting opportunity to join an industry-leading company that can offer additional training, support and career development opportunities.

DUTIES

Your duties as the Onsite IT Field Support Engineer include:

• Oversee the management, maintenance, and security of networks and associated systems (listed below), ensuring they are reliable, secure, and aligned with best practice IT governance

• Ensure systems remain current through regular updates and adherence to industry standards

• Provide training and support to users and team members on all aspects of the networks and associated systems

• Where appropriate, delegate routine management tasks to other team members to ensure efficient operations and knowledge sharing

• Provide Deskside technical support to end users. Log and classify incidents and requests

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter and leaver process with software and hardware requirements

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer specific business applications. Escalate to software vendors and liaise with them as and when required

• Manage your time effectively to achieve the best productivity during the day /week

• Provide customers with regular updates using the appropriate channels and the company service management platform

• Ensure the ticket’s information are always of the highest standard (both, detail and quality of the written information)

• Follow Company processes for Incident Management, Service Request Fulfilment, Change Management and Problem Management

• Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to you

CANDIDATE REQUIREMENTS

• Network and Wi-Fi networks, advanced routing, DHCP, DNS and network monitoring

• Windows and Apple Mac operating systems

• Email and productivity systems

• Printer setup and management

• VOIP Telephone systems

Tech Stack

• Meraki networking

• NinjaOne network management and monitoring

• Google Workspace

• Papercut Hive printing

• 3CX telephone system

• Hikvision CCTV

• Net2Pro access control

• Bodet lockdown

BENEFITS

• Working in an inclusive environment

• Industry renowned training/certifications (sponsored by the company)

• Personal development time (with the use of Pluralsight training platform)

• Wide range of company benefits including pension and life insurance

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service

• Day off on your birthday

And more!

APPLY TODAY...

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13667

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

AWD-IN-SPJ