IT Field Support Engineer / Onsite Second Line Technician
IT Field Support Engineer / Onsite Second Line Technician
Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients.
If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer
SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below)
LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 40 hours per week, Monday to Friday
** Fantastic Career Progression Opportunities **
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Field Support Engineer / Onsite Second Line Technician to join a dynamic managed services team supporting clients across Central London.
As an IT Field Support Engineer / Onsite Second Line Technician you will deliver onsite and remote IT support, troubleshooting Windows 10 and 11, macOS, Office 365 and Azure environments while maintaining strong customer relationships.
The IT Field Support Engineer / Onsite Second Line Technician will travel to client sites, implement IT strategies, support cloud computing, networking, cybersecurity and infrastructure projects, and ensure systems remain secure, optimised and aligned with best practice.
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Ready to make your next career move? Apply Today for our Recruitment Team to review.
DUTIES
Your duties as the IT Field Support Engineer / Onsite Second Line Technician include:
- Onsite IT Support: Deliver professional technical support across client sites, resolving hardware, software and infrastructure issues
- Remote Troubleshooting: Provide responsive remote IT support for desktops, laptops, mobile devices and cloud platforms
- Microsoft 365 Administration: Support Outlook, OneDrive, SharePoint, Teams and Intune environments
- Systems Support: Maintain and troubleshoot Windows 10 and 11 and macOS devices
- Server & Directory Management: Support Active Directory, DNS and DHCP within Windows server environments
- Network Support: Configure and troubleshoot WiFi, firewalls and routers to ensure reliable connectivity
- Cloud & Security: Assist with Azure Virtual Desktop, multi-factor authentication, conditional access and compliance policies
- Email Management: Manage email routing, third-party spam filters and mail tracing
- Documentation & Knowledge Sharing: Maintain accurate records and contribute to the technical knowledge base
- Client Relationship Management: Act as a trusted advisor, delivering clear communication and exceptional customer service
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience in professional IT support within a managed services or corporate IT environment
- Proven experience of troubleshooting Windows and Mac operating systems
- Experience with Microsoft 365 including Exchange Online, Teams, SharePoint and Intune
- Experience supporting Windows server technologies including Active Directory, DNS and DHCP
- Understanding of networking principles including WiFi, firewalls and routers
- Strong troubleshooting, problem-solving and communication skills
DESIRABLE
- Experience with Azure Virtual Desktop and cloud computing environments
- Understanding of cybersecurity controls including multi-factor authentication and conditional access
- Experience managing third-party vendors and resolving printer or hardware issues
- Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700
- CompTIA A+, Network+
BENEFITS
- Access to continuous training, mentorship, and certification support
- Career progression opportunities
- 21 days (increasing after 3 years of service) holiday, public holidays
- Birthday day off
- Private healthcare and 40% off gym membership
- Great pension scheme from day one
- Cycle to work scheme
- Eyecare vouchers
- Central location, next to a famous food market
- A friendly, inclusive, sustainable work environment
- Regular social events (tech-infused minigolf and darts, pool, and more!)
- Electric car scheme after 2 years of service
- Recruitment referral scheme bonus
- Be part of a 70-strong family with low turnover and a high-impact culture
The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities.
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By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14479
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