Systems Support Specialist

AWE is recruiting for a Systems Support Specialist responsible for maintaining, troubleshooting, and optimising supply chain management (SCM) systems.

Acting at the first point of contract, the systems team provide development, insight and support on all Commercial Systems and processes.

Location: RG7 4PR, located between Reading and Basingstoke, with free onsite parking. Plan to relocate to Green Park (Reading) from December 2025.

Package: £37,910 to £42,000 (depending on your suitability, qualifications, and level of experience)

Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.

Ready to play your part?

At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part?

As the Systems Support Specialist, you will provide systems support and education to the wider commercial team. This will include generating a range of established reports and dashboards, creating a selection of ad hoc and/or bespoke data and analysis and leading on the management of systems-related initiatives.

This may include tasks such as resolving stalled purchase orders, establishing new category codes, or conducting quarterly patch testing. No two days are alike, each brings its own unique set of challenges and opportunities. These can include:

System Support & Troubleshooting:

Diagnosing and resolving issues within Oracle Fusion P2P Modules.

User Support:

Assisting end-users with system navigation, functionality, and issue resolution.

Configuration & Maintenance:

Managing system configurations, workflows, and setups to align with business processes.

Patch Testing & Updates:

Coordinating and testing quarterly Oracle patches and updates to ensure system stability.

Data Management:

Supporting data uploads, validations, and integrity checks.

Security & Access Control:

Managing user roles, permissions, and security protocols.

Reporting & Analytics:

The provision of reporting and analysis on all aspects of Commercial activity from spend, pricing and opportunity analysis, through to supplier trends and usage using tools like Oracle transactional business intelligence (OTBI) or Power BI.

Working with stakeholders to develop fit for purpose dashboards on a determined frequency, enabling automation and/or self-service wherever possible.

Processes:

Support in the development of system processes and provide system insight to the wider process framework documentation. This could include development of work instructions, training/guidance documents and procedures.

Who are we looking for?

We are seeking a Systems Support Specialist to become the subject matter expert in relation to a variety of tools and platforms, such as Jaggaer, Oracle Fusion, Power platform, MS Office, Kahootz, and SharePoint, this is to ensure maximum use to drive efficiencies within our system tools.

Whilst not to be considered a tick list, we'd like you to have experience in some of the following:

• Compiling and managing a range of data across a range of systems.

• Knowledge and understanding of key visualisation tools.

• Using and managing P2P systems - Oracle Fusion is desirable, training can be provided.

• Educating audiences on systems usage and reporting methodology.

• Analysing the data and providing relevant and comprehensive narrative.

• Experience supporting S2C and CLM processes is a plus

• Process improvements & support on larger enterprise projects/initiatives

You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines.

Work hard, be rewarded:

We ask a lot and set the bar high because our work truly matters. In return we offer balance, with award winning benefits including:

• 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.

• Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).

• Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.

• Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.

• Employee Assistance Programme and Occupational Health Services.

• Life Assurance (4 x annual salary).

• Discounts - access to savings on a wide range of everyday spending.

• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.

The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.

Hybrid working is available for this role on an informal, non-contractual basis. Typically, 3 days onsite per week.

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