OR107162 - Applications Service Delivery Manager

Aatom Recruitment is looking for OR(phone number removed) - Applications Service Delivery Manager on behalf of a Local Authority.

Job Title: OR(phone number removed) - Applications Service Delivery Manager
Contract Duration: 3 Months
Hours Per Week: 37

Role Purpose

• The Applications Services Delivery Manager leads the team of specialists delivering applications services used by the Council. The role supports the wider delivery of the DDaT technical improvement programme, acting as the technical lead for projects related to their specialism.
• Leading a team of specialist applications professionals to deliver services and supporting the applications in the portfolio. The role ensures continuous development and improvement of services and promotes and drives efficiency.
• Works closely with Application vendors to manage supplier performance and to ensure that every application has a roadmap with technical prerequisites understood across supporting teams within the IT service.
• Works with key stakeholders across the Council to ensure that applications align to strategic priorities across the Councils Directorates.

Role Details:

• The role requires someone to lead the delivery and performance of application services, ensuring effective demand management through the DDaT Front Door, robust supplier management, and continuous service improvement.
• Responsible for application lifecycle, stakeholder engagement, and delivering efficiencies and savings, while maintaining high service standards and governance.

• Skills and knowledge - A strong mix of application service delivery, demand management, supplier management, and stakeholder engagement skills, underpinned by technical awareness and a focus on service improvement and governance with Technical awareness, understanding of application architecture, integrations, and data flows

Education/Qualifications:

· Educated to degree level (or be able to demonstrate equivalent knowledge, skills and aptitude)

· Member of a relevant professional body or chartered institute.

· Relevant IT qualification or skills and experience (ITIL or similar).

Technical Skills

· Computer literate including experience of using IT systems and Microsoft Office software (e.g. Word, Excel, Outlook, Project & Visio).

· Deployment tools, low-code, and built-in apps, PowerApps, basic scripting and RPA to improve operations

· Ability to evaluate and improve IT systems and processes

· Deep and extensive technical experience and skills managing business applications lifecycle including server/ client/ database/SaaS/cloud, integrations and interfaces, incidents, changes, and problems.

· Broad technical knowledge of IT technology, infrastructure, and security

· Able to troubleshoot and resolve complex support issues on a major corporate system (or multiple smaller systems)

Knowledge

· Strong knowledge of major systems in use within the Local Government Sector

· Familiar with API Integration technologies to integrate third-party APIs with existing systems.

· Highly developed knowledge of the sector specifically in the field of application management.

· Proven ability in managing technical projects, technical teams, other managers and staff to achieve agreed outputs, within budget, including benefit realization.

· Demonstrable ability to analyse and evaluate complex information from a range of sources in order to form judgements and make decisions.

Experience

· Effective communicator able to work well with stakeholders and suppliers, business aware and deliver written reports and documentation.

· Experience of budget management

· Experience managing resources and processes in an IT team to deliver application services, including supplier performance and stakeholder participation.

· Application Development experience with implementing, developing, deploying, and maintaining custom applications

· Experienced in collaborating effectively with a broad range of staff and other stakeholders, including senior managers.

· Builds trust to foster collaboration. Able to manage supplier relationships

· Able to run small projects putting together simple plans and reporting progress

· Highly developed organisational skills

· Good inter-personal skills with the ability to work with all stakeholders and influence to ensure the right technical direction is considered as part of strategic decision making. Stakeholders including Councillors, Directors, Heads of Service, officers, contractors, partners to agree and deliver the required outputs.

· Contract management and procurement experience along with working collaboratively with partners to influence the achievement of successful outcomes.