Medical Secretary
Job summary
We are looking to recruit a Medical Secretary to join our Team at Abbey House Medical Practice.
The focus of this role is to provide a complete administration service to our GP's whilst maintaining patient confidentiality and promoting the professional image of Abbey House Medical Practice.
This is a permanent position - 30 hours per week Monday to Friday, working between 09.00 - 15.00
Main duties of the job
We are seeking an individual who is approachable, empathetic, well organised, professional and able to work on their own initiative within their given remit. They must possess excellent communication skills to give a high level of service to our diverse cohort of patients. The successful candidate must demonstrate excellent computer skills, good time management plus be able to actively listen to both patients and colleagues.
Previous use of Microsoft Windows or SystmOne would be advantageous.
Previous experience working in General Practice or within the NHS is also desirable.
About us
We are a large practice based over 2 sites in the small market town of Daventry, Northamptonshire with an outstanding CQC rating. Despite our large size, we pride ourselves in our team spirit and look forward to welcoming a new Medical Secretary to the surgery!
Employee benefits include 25 days annual leave pro rata plus bank holidays, the opportunity to enroll into the NHS Pension Scheme & free parking.
Job description
Job responsibilities
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
DUTIES TO INCLUDE
- Type all Doctor's correspondence and forms within an agreed timescale, or to notify the Doctor if this timescale will not be attained.
- To maintain task lists, actioning in appropriate time scale.
- Receive telephone requests for emergency and routine home visits and prepare visit lists, printing off summary of patient notes as required.
- Receive and distribute messages from outside agencies and other team members.
- Receive pathology results via telephone or electronically and inform patients of the results as requested by the doctor.
- Make hospital appointments for patients as requested by the doctor and inform the patient of the appointment date and time, arranging transport if necessary.
- Arrange medical appointments as required.
- Copy medical records for solicitors etc.
- Arrange invoices to be raised when appropriate.
- Transferring out patients from the surgery and forwarding notes to the Health Authority.
- Secretarial and administrative support for the practice Mental Health Nurse.
- Take telephone enquiries on Doctors behalf and return calls as necessary.
- Ensure that every consideration is given to patients and visitors at all times.
- Any other duties that may be required and agreed by the Doctors and Practice Manager.
Person Specification
Experience
- Experience working in a people-centred environment
- Medical Secretarial role in NHS or private sector
- An understanding of safeguarding issues
- Working with SystmOne
Qualifications
- Safeguarding Certification, or willingness to complete
- AMSPAR Level 2 or City & Guilds Qualification
Knowledge and Skills
- IT skills (MS Office, Internet etc)
- Interpersonal skills
- Time Management
- Communication and negotiation skills
- Problem solving skills
- Analytical thinker
- Knowledge of local area and challenges faced in the community
Employer details
Employer name
Abbey House Medical Practice
Address
Golding Close
Daventry
Northamptonshire
NN11 4FE
United Kingdom
Employer's website
https://www.abbeyhousemedicalpractice.nhs.uk/