Medical Receptionist/ Administrator at a GP Surgery Enfield
Job summary
Abernethy House Surgery is a well-established, patient-focused GP practice in the heart of Enfield. We are looking for a professional, enthusiastic, and motivated Medical Receptionist / Administrator to join our busy and welcoming team.
This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. Whether you already have experience in primary care or are looking to develop a rewarding career within the NHS, we would love to hear from you.
Main duties of the job
As the first point of contact for our patients, visitors, and healthcare professionals, you will play a vital role in creating a positive patient experience and ensuring the smooth day-to-day running of the practice.
This is a varied and rewarding position that combines front-line reception duties with important administrative responsibilities. The successful candidate will be highly organised, confident using IT systems, and able to remain calm and professional when working under pressure.
Key Responsibilities- Welcoming patients and visitors in a professional, friendly, and compassionate manner
- Answering incoming telephone calls and responding to patient enquiries efficiently
- Booking, cancelling, and amending appointments
- Processing prescription requests and administrative queries
- Managing patient communications via telephone, email, and online services
- Supporting clinicians and the wider practice team with administrative tasks
- Updating and maintaining accurate patient records
- Assisting patients in accessing appropriate healthcare services
- Handling confidential information in accordance with NHS and GDPR requirements
- Contributing to the smooth and efficient operation of the practice
About us
At Abernethy House Surgery, our people are at the heart of everything we do. We are committed to creating a supportive, inclusive, and collaborative workplace where every team member is valued and encouraged to develop their skills.
We offer:
- A friendly and supportive working environment
- Opportunities for training and professional development
- Valuable experience within the NHS and primary care sector
- The opportunity to make a genuine difference to patients' lives
- A stable, permanent role within a respected local practice
Job description
Job responsibilities
We are seeking someone who is:
- Friendly, approachable, and patient-focused
- An excellent communicator with strong interpersonal skills
- Able to work effectively in a busy environment and manage multiple priorities
- Reliable, proactive, and keen to learn
- Comfortable using IT systems and digital platforms
- A team player who can also work independently when required
- Professional, discreet, and committed to confidentiality
Applicant can initially send their CV. Job Description and Application form will be sent to applicants before shortlisting.
Person Specification
Qualifications
- A-Level qualification or higher
- Strong IT skills, including Microsoft Word and Excel
- Good written and verbal communication skills
- Excellent organisational skills and attention to detail
- Certificate of Higher Education or equivalent qualification
Experience
- Proven customer service experience
- Experience using Microsoft Office applications
- Experience handling enquiries professionally and efficiently
- Previous experience working in a GP practice
- Experience within primary care or healthcare settings
- Knowledge of NHS services and patient pathways
- NVQ Level 2 in Health and Social Care
- Certificate of Higher Education or equivalent qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Abernethy House Surgery
Address
Abernethy House Surgery
70 Silver Street
Enfield
Middlesex
EN1 3EB
United Kingdom
Employer's website
https://www.abernethyhouse.co.uk/