- Senior IT Support Technician
- London
- Up to £42,000 + Benefits
Senior IT Support Technician | London | PermanentUp to £42,000 + BenefitsWe’re recruiting a
Senior IT Support Technician to join a well-established international organisation, supporting a professional user base across Europe in a modern, security-conscious environment.This is a hands-on
Senior IT Support Technician role sitting at the heart of IT operations. You’ll take ownership of complex technical issues, lead on improvements, and play a visible role in projects that genuinely shape how technology is delivered to the business.As a
Senior IT Support Technician, you’ll combine strong 2nd line capability with the confidence to step into 1st line when needed, acting as a trusted escalation point and mentor within the team. You’ll be comfortable working autonomously, engaging stakeholders, and balancing operational support with longer-term improvement initiatives.The successful
Senior IT Support Technician will be technically curious, service-focused, and motivated by building stable, secure, and well-documented IT services rather than firefighting alone.Technical Environment
- Microsoft 365, Azure, Exchange Server
- Citrix VDI and remote access technologies
- Windows desktop and endpoint support
- IP networking, subnets, VLANs
- Firewalls and perimeter security fundamentals
- Hardware lifecycle management (laptops, printers, peripherals)
- IT security best practice and access control
- Documentation, audits, and process improvement
What They’re Looking For
- Proven experience in a senior 2nd Line / Desktop Support role
- Strong troubleshooting skills across user, system, and network issues
- Confident working independently and owning issues end-to-end
- Clear communicator with technical and non-technical users
- Comfortable contributing to projects and mentoring junior staff
This
Senior IT Support Technician position offers stability, responsibility, and the opportunity to make a tangible impact within a professional, internationally connected business environment.