Senior IT Support Engineer

  • Senior IT Support Technician
  • London
  • Up to £42,000 + Benefits
Senior IT Support Technician | London | PermanentUp to £42,000 + BenefitsWe’re recruiting a Senior IT Support Technician to join a well-established international organisation, supporting a professional user base across Europe in a modern, security-conscious environment.This is a hands-on Senior IT Support Technician role sitting at the heart of IT operations. You’ll take ownership of complex technical issues, lead on improvements, and play a visible role in projects that genuinely shape how technology is delivered to the business.As a Senior IT Support Technician, you’ll combine strong 2nd line capability with the confidence to step into 1st line when needed, acting as a trusted escalation point and mentor within the team. You’ll be comfortable working autonomously, engaging stakeholders, and balancing operational support with longer-term improvement initiatives.The successful Senior IT Support Technician will be technically curious, service-focused, and motivated by building stable, secure, and well-documented IT services rather than firefighting alone.Technical Environment
  • Microsoft 365, Azure, Exchange Server
  • Citrix VDI and remote access technologies
  • Windows desktop and endpoint support
  • IP networking, subnets, VLANs
  • Firewalls and perimeter security fundamentals
  • Hardware lifecycle management (laptops, printers, peripherals)
  • IT security best practice and access control
  • Documentation, audits, and process improvement
What They’re Looking For
  • Proven experience in a senior 2nd Line / Desktop Support role
  • Strong troubleshooting skills across user, system, and network issues
  • Confident working independently and owning issues end-to-end
  • Clear communicator with technical and non-technical users
  • Comfortable contributing to projects and mentoring junior staff
This Senior IT Support Technician position offers stability, responsibility, and the opportunity to make a tangible impact within a professional, internationally connected business environment.

Job Details

Company
Absolute Recruit
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
£38,000 - £42,000 per annum
Posted