Technical Support Engineer

Technical Support Engineer – Expanding IT Managed Services Company! Location: West London Salary: £38,000 – £45,000 + Benefits + Remote Working OptionsAre you a Technical Support Engineer ready to take your career to the next level with a genuinely exciting, fast-growing company? Our client is looking for someone talented and ambitious to join their expanding tech team that helps forward-thinking businesses across London and the Southeast get the most out of their IT whilst enabling them to scale.As their Technical Support Engineer, you'll be the go-to person when things get tricky - stepping in to solve complex technical problems and making sure their clients get the help they need, when they need it. You'll get hands-on with Microsoft Intune and other cloud tools including SharePoint and Azure; keeping everything running smoothly behind the scenes. Day-to-day, you'll be setting up new users with their kit, running virtual setup sessions, keeping an eye on security threats, and making sure their technical guides are spot-on.To succeed as their Technical Support Engineer, you'll need at least 2-3 years under your belt in IT Managed Services, a knack for problem-solving, great people skills, and the confidence to work independently whilst hitting those all-important deadlines. You'll be working closely with the wider team to keep improving how they do things.Our client is after an experienced Technical Support Engineer who has solid experience with:

• IT Managed Services background - this is a must-have
• Microsoft Office 365 (including all the collaboration and communication tools)
• Microsoft Intune - setting up, configuring, and managing devices
• Identity and Access Management (Entra/Azure) and multi-factor authentication
• Google Workspace experience would be a real bonus
• Apple device support would be brilliant to have
• Good understanding of network security, VPNs, antivirus, and mobile device management

We'd love to hear from candidates who've worked with Autotask and Datto - these would be perfect, but if you've got experience with similar PSA or RMM platforms, that works too.Their ideal Technical Support Engineer will love working as part of a team but also be happy getting stuck in on their own to deliver great results.Keywords: Technical Support Engineer, Azure, Office 365, Intune, Identity Management, Service Desk, Autotask, Datto, RMM, PSA