Retail Project Manager

Job Title: Project Manager – Retail Technology

About the Role

We are seeking an experienced Project Manager with a strong background in retail and retail technology to lead complex digital transformation and systems integration programmes.

This role is highly client-facing and requires someone who can own delivery end-to-end, establish strong governance, and drive structured execution across multiple stakeholders, vendors, and workstreams.

You will be responsible for planning, execution, and delivery of retail technology initiatives spanning areas such as POS, OMS, eCommerce, CRM, data platforms, and integrations.

Key Responsibilities

Programme & Delivery Management

• Own end-to-end delivery of retail technology programmes (discovery → rollout → hypercare)
• Develop and manage detailed project plans, timelines, RAID logs, and dependencies
• Ensure delivery against scope, timeline, budget, and quality benchmarks
• Drive structured governance and reporting across stakeholders

Client Engagement & Cadence Management

• Establish and run weekly/fortnightly client cadence (steering committees, sprint reviews, status updates)
• Act as the primary point of contact for client stakeholders
• Provide clear, executive-level reporting on progress, risks, and outcomes
• Manage expectations and proactively resolve delivery issues

Retail Technology Delivery

• Lead implementations across retail systems such as:
• POS (e.g., NewStore, Oracle, Shopify POS)
• OMS
• eCommerce platforms (Shopify, commercetools, etc.)
• CRM/CDP (Salesforce ecosystem preferred)
• Integration platforms (e.g., MuleSoft)
• Coordinate cross-functional teams including engineering, integration, QA, and business teams

Stakeholder & Vendor Management

• Manage internal and external stakeholders including system integrators and SaaS vendors
• Align business and technical teams on priorities and delivery approach
• Facilitate decision-making across complex environments

Risk & Issue Management

• Identify risks early and implement mitigation strategies
• Maintain RAID logs and ensure accountability across owners
• Escalate effectively when required

Required Experience

• 7–12 years of Project Management experience
• Proven track record delivering retail or omnichannel transformation programmes
• Experience working in a consulting or system integrator environment
• Strong understanding of retail architecture and systems landscape
• Hands-on experience managing multi-vendor, multi-workstream programmes
• Demonstrated ability to run structured client cadences and governance forums

Preferred Experience

• Experience with platforms such as:
• Salesforce (Commerce, OMS, Marketing, Data Cloud)
• MuleSoft or other integration platforms
• Modern POS / Unified Commerce solutions
• Exposure to MACH / composable architecture
• Agile / Scrum delivery experience

Key Skills & Competencies

• Strong programme planning and execution discipline
• Excellent stakeholder management and communication skills
• Ability to operate at both executive and delivery team levels
• Commercial awareness and understanding of SI delivery models
• Structured thinker with strong problem-solving ability
• High ownership mindset with attention to detail

Qualifications

• Bachelor’s degree in Business, Technology, or related field
• PMP / PRINCE2 / Agile certifications preferred

What Good Looks Like in This Role

• Runs tight, predictable delivery cadence with no surprises
• Maintains strong client confidence and trust
• Drives clarity in complex, ambiguous environments
• Keeps programmes on track despite cross-system dependencies
• Acts as the “control tower” across all delivery streams

Why Join Us

• Work on high-impact retail transformation programmes
• Collaborate with leading global retail brands
• Be part of a fast-growing, specialist consulting firm with deep domain expertise
• Opportunity to shape delivery standards and client engagement model in the region